Labor Dispute Erupts Over New Telenurse Program at Providence Alaska
In a move aimed at modernizing healthcare delivery, Providence Alaska has implemented a new telenursing system. However, this innovation has sparked controversy and resistance among the hospital’s bedside nursing staff, according to a recent article from Alaska Public Media.
Telenursing System Implementation and Expansion
Providence Alaska has introduced a novel approach to nursing care by incorporating telenurses into their healthcare model. The system currently employs 17 telenurses who are tasked with handling various responsibilities that do not necessarily require in-person care. These duties include discharge planning, medication management, and patient education.
The telenursing program was initially piloted in 2021 and has since been expanded. What began in two units now encompasses seven units across the Providence Alaska hospital system.
The hospital believes that the new system will help with recruiting nurses to work in Alaska. A nurse manager on one of the units that uses the system reported that there were nearly ten applicants for each job posting.
Additionally, there are indications that certain patient complications, such as falls and urinary tract infections, may be decreasing since the introduction of telenurses.
Bedside Nurses’ Concerns and Protests
Despite the potential benefits touted by the hospital, the introduction of telenurses has met with significant opposition from bedside nursing staff. The primary concerns revolve around patient safety and the appropriateness of telenursing for certain patient populations.
Bedside nurses argue that telenursing may not be suitable for patients who are delirious, confused, or have dementia. They also express concerns about the effectiveness of telenursing for patients with visual or hearing impairments. These nurses believe that such patients require the in-person care and attention only bedside nurses can provide.
Another point of contention is the impact on workload. According to bedside nurses, the introduction of telenurses has not significantly reduced their responsibilities. This becomes particularly problematic in light of the hospital’s plan to increase the patient-to-nurse ratio from four to five patients per nurse.
The combination of these factors has led to growing dissatisfaction among the nursing staff, with some considering leaving their positions.
Labor Dispute and Union Action
The disagreement over the telenursing system has escalated into a formal labor dispute. On October 30, the Providence Registered Nurses Bargaining Unit filed an unfair labor practice charge against the hospital. The union alleges that the hospital failed to adequately respond to requests to negotiate over what they consider to be a significant change in working conditions.
This charge has been brought to the attention of the National Labor Relations Board, which is set to investigate the claim. The outcome of this investigation could have significant implications for the future of the telenursing program and the relationship between the hospital administration and its nursing staff.
The situation at Providence Alaska highlights the complex challenges faced by healthcare institutions as they attempt to integrate new technologies and care models. While telenursing may offer potential benefits in terms of efficiency and certain patient outcomes, it also raises important questions about the nature of nursing care and the role of in-person interactions in patient well-being.
